It's really difficult for ordinary newcomers! 0.96ETH, that's it. No news I checked and found out that GATE @ Gateio_zh does support Fuel assets on the Fuel chain, but it does not support ETH on the Fuel chain. Therefore, the gate customer service said that they cannot process incorrect transfers. Apart from being sorry, they are still sorry. But personally, I cannot understand why Gate's ETH assets within the exchange account system cannot help users retrieve and deposit them. Overall, Gate's handling of such issues takes a long time and the feedback is not clear. So I want to ask: Is it impossible or not desired? Still unwilling? I personally built the gate: 1. A clearer process for retrieving erroneous transfers should be provided, including explanations of supported and unsupported on chain assets, 2. Provide an emergency customer service channel, of course, I also want to ask who is responsible for the gate Chinese community if there is a problem! In contrast, OKX @ okxchinese, Binance @ binancezh, and Bitget @ Bitgetzh have all done relatively well in asset recovery. At least if users encounter any problems, they can promptly find their staff on X, communicate feedback quickly, and solve the problem. 1. Its customer service response speed is fast: it provides clear feedback channels, and problems can be quickly followed up. 2. Improved asset recovery mechanism: Even unsupported chains can be recovered through manual processing or technical means. There is a clear interface process. 3. Friendly user experience: Willing to take responsibility for users to a certain extent and actively solve problems. Each situation is unique, but the follow-up process is very clear. There is still a lot to learn about gate, and I hope to start actively by solving user problems