I hesitated for a long time, not knowing whether to say Last night, I saw that @ heyibintance and @ sisibintance were still seriously responding to questions on Twitter. At that moment, I suddenly remembered my experience at Binance. My position at that time was' Community Manager ', but in reality, the most important tasks I dealt with every day were not community strategy or growth planning, but rather small things like customer service. Yes, to all users who can contact me and reply to their questions. Most problems may seem "simple" or even a bit "silly", but they are always very anxious and worried. To be honest, I also felt annoyed at that time. These things are trivial, repetitive, devoid of any sense of achievement, and even occasionally subject to anger. The most difficult thing is that over time, one's emotions will also be consumed. But now I understand. These seemingly insignificant responses are actually a reliance for others when they are anxious, the straw they grab in the midst of chaotic information. It provides emotional value, a sense of confirmation that 'I have been seen'. It is the level of trust that an ordinary user can still maintain when facing a behemoth, with the belief that 'I am important'. This value cannot be quantified, nor can it be KPI based, and even when the results are not satisfactory, one has to take the blame. But what I want to say is: one flaw cannot obscure the splendor of the jade. Those who are willing to respond seriously and listen attentively are still remarkable in my heart.