Bitmex co-founder Arthur Hayes (@CryptoHayes) talks about the origins of that platform’s legendary Troll Box. Founders take note: It was not only a great way to create engagement with customers, Hayes and co. smartly used it to hone the platform: “Me, Ben, and Sam and the early employees were in that Troll Box all the time answering questions, understanding what the clients want so that we could build a better platform.”