This is BADASS. Check out my good friend @jacqvaca's community playbook. A lot of gems in there. I took some screenshots of my favs. "I wrote a playbook on the steps you can take to start shaping the communities that will transcend trends and make their own. This playbook is for every community leader, strategist, manager, & moderator online. It's also for anyone, or any ecosystem, that is looking to start building for the longterm if they haven't started already."