Original｜Odaily Planet Daily (@OdailyChina)
As we enter 2025, the process of cryptocurrency mainstreaming is accelerating further. Sectors such as PayFi, DePIN, and AI Agent are gradually becoming the intersection of the crypto field and daily life, and the participation of mainstream exchanges in the daily lives of crypto enthusiasts is also increasing. Over the past seven years, BitMart has become an indispensable part of users' lives: some have witnessed BitMart's growth; some have seized their market opportunities; and others have allocated their crypto assets through BitMart, achieving long-term asset appreciation. Launched in March 2018, BitMart now supports over 1,700 crypto projects, with users covering more than 200 countries and regions. In this article, we will take a glimpse into BitMart's past development through user interviews, understanding how it has evolved from a startup exchange to a globally recognized crypto asset trading platform. (Note from Odaily Planet Daily: To protect user privacy, the following IDs are all pseudonyms, and some content has been edited.)
BitMart Loyal User Interviews: Crossing Bull and Bear Markets, Always Accompanying
Over the past seven years, BitMart has received strong support from many loyal users. We conducted simple interviews with some representative users to understand how they perceive BitMart's implementation of the operational philosophy of "user-centered, exchanging service for trust."
Jayson: Early Registered User of BitMart
As one of the earliest users of the BitMart platform, Jayson clearly remembers that he first heard about BitMart at the tail end of a bull market in 2018. “At that time, many platforms either had complicated registration processes or poor service experiences. I valued a reliable and smooth trading experience, so I chose BitMart.” As one of BitMart's earliest users, he seized multiple quality projects, including participating in several Launchpad projects on the platform. Starting with an initial asset of $30,000, he gradually explored and optimized his trading methods, significantly improving his asset allocation ratio and developing good trading habits, fully reflecting BitMart's commitment to providing users with quality crypto assets.
When asked about his early experience using BitMart, Jayson recalled: “The user interface was very clean, and the platform's functions were very straightforward. This has always been BitMart's advantage; there are not too many distracting elements, allowing us to quickly find the corresponding function entry.” Additionally, Jayson highly praised BitMart's data analysis tools and trading support capabilities, stating that they “not only enhanced market judgment ability but also provided convenience for seizing trading opportunities.” Moreover, he mentioned that BitMart's risk control capabilities are also outstanding, with comprehensive security settings for transfers and other arrangements, making it a reliable choice.
Emily: Meme Coin Player
Emily entered the cryptocurrency market in July 2021. The dazzling array of coins, the rapid rise and fall of coin prices, and the endless stream of new projects left her, as a newcomer, feeling overwhelmed and even doubting whether she had entered the wrong industry.
It wasn't until she encountered BitMart that she quickly got started with trading through BitMart Academy, where she learned a lot of industry fundamentals, and over the next few years, through her efforts, she successfully capitalized on several phenomenal Meme coin projects, reaping substantial rewards.
When mentioning BitMart, Emily had plenty of praise: “When I first started trading, BitMart's user guidance and educational features were very convenient, allowing even newcomers to quickly get started, enabling me to rapidly understand the basics of trading and gradually accumulate professional market analysis skills.”
Additionally, Emily summarized the reasons for her success in Meme coins: “Besides reviewing and summarizing my trades and exchanging research information with friends, BitMart's platform screening mechanism provided me with significant help—avoiding the complex processes of on-chain operations and issues like fake coins and coins with the same name. Kudos to BitMart for its coin listing process!”
David: Business Founder
Unlike individual traders, David, as a business founder, has more diverse reasons for using BitMart: according to him, he initially focused on the crypto market to hedge investment risks, then viewed cryptocurrencies as part of asset management; now, he considers BitMart as his “value partner,” with the financial returns from BitMart's platform token BMX basically covering his daily living costs, with some surplus.
It is understood that in August 2022, at the strong recommendation of a business partner, David registered for a BitMart account, not realizing that such a small action would lead to a significant shift in his trading philosophy.
When asked about his holdings, David replied: “In addition to mainstream BTC, ETH, and SOL, I also pay attention to activities related to BitMart's platform token BMX, such as financial management, trading, and new listings, and the scale is not small. Moreover, BitMart's service makes me feel quite comfortable; the 24-hour customer service responds quickly, and the handling results are very satisfactory. As a BitMart VIP, we also have dedicated customer service available to assist us at any time. I have subsequently recommended no less than 20 partners to manage their crypto assets through BitMart, and I look forward to BitMart developing even better after its 7th anniversary.”
Steady Growth Over Seven Years: From Technological Breakthroughs to Ecological Co-construction
Since its establishment seven years ago, BitMart's business scope has gradually expanded from an initial spot trading platform to a comprehensive crypto platform with rich functions, smooth experiences, and comprehensive security guarantees, covering various sectors including spot trading, leveraged contracts, copy trading, Launchpad, fiat currency, wealth management, NFTs, as well as institutional and VIP services.
Looking back at its past, BitMart's development has been steady and progressive:
In March 2018, BitMart officially launched, quickly attracting early users with its “user-friendly” design; in July of the same year, the platform token BMX was listed on CoinMarketCap;
In August 2019, it completed a Pre-A round of financing led by Distributed Capital;
In 2020, registered users surpassed 1 million, and lending and futures trading functions were launched;
In 2021, daily trading volume exceeded $2 billion, BMX price reached an all-time high, and it completed a B round of financing led by Alexander Capital Ventures, with a valuation of $300 million;
In 2022, margin trading and the NFT market were successively launched;
In 2023, Twitter (X platform) followers surpassed 1 million, and the inscription market was launched;
In 2024, the P2P market was launched;
In February 2025, the third-generation trading system was launched, and registered users surpassed 10 million.
BitMart founder Sheldon stated: “Over the past seven years, we have experienced the ups and downs of the crypto market, but we have always adhered to the user-centered philosophy, continuously improving our products and services, aiming to be the gateway to Web 3.0 and the infrastructure of the crypto industry. The slogan ‘7 YEARS S7RONG’ (7th anniversary, stronger) is not only a summary of our past development but also an expectation for our future diversified layout. BitMart will continue to strive.”
BitMart's Landscape: Global Layout and Localized Services
In terms of global layout, the BitMart team consists of nearly 500 members, with over 80% having educational backgrounds from prestigious international universities. This not only brings efficient market insights but also allows the team to tailor services for regional users based on their rich international experience. BitMart insists on localized services with a global perspective, supporting 11 languages including English, Chinese, Vietnamese, Spanish, and Russian, breaking down user barriers through language services, and launching corresponding online and offline activities based on local cultural needs, thereby enhancing user stickiness and providing users with a more comprehensive and thoughtful service.
As of February 2025, its global user base has surpassed 10 million, covering markets in North America, Asia, Europe, and its 24/7 multilingual customer service system has also earned it a good reputation among users. BitMart has always been committed to creating a free, open, and trustworthy crypto platform for users. It provides users with the opportunity to freely choose their assets and meets their diverse needs by optimizing the trading experience and supporting more quality assets. It is this philosophy that enables BitMart to maintain a high user retention rate and continuously expand its global user base in a highly competitive market.
In terms of user operations, BitMart has held hundreds of Meet-up events in over 20 countries and regions globally, reflecting BitMart's commitment to the operational value of “putting users first.” Recently, it also launched a 7th anniversary celebration event, including a lucky draw, trading competition, new user reward program, and exclusive credit card rewards, with the Xiaomi SU 7 Ultra as the grand prize for the 7th anniversary event, celebrating this milestone moment with users worldwide.
BitMart's Ecological Development: Platform Token BMX, Digital Wallet, and Web3 Strategic Layout
In recent years, BitMart has received numerous awards, including being listed among CNBC's Top 100 Global Financial Companies and being recognized as the “Best Global Crypto Exchange of 2023” by International Business Magazine. It has also initiated fundraising activities for the Turkey earthquake, demonstrating its social responsibility in the industry.
Regarding future development, BitMart officials stated, “The BitMart platform token BMX is a core component of the platform's ecosystem. Currently, BMX has nearly 10,000 ecosystem builders covering multiple countries and regions. BMX is strictly executed for quarterly burns, and BitMart has introduced various application scenarios such as fee discounts, BMX staking for new listings, and small asset exchanges for BMX, gradually improving the ecosystem surrounding the BMX platform token.”
In addition, the comprehensive exchange and Web3.0 gateway are also important development goals for BitMart. It is understood that segments such as digital wallets, institutional-level custody, and trading solutions will soon be launched. In terms of building external partnerships, BitMart is steadily advancing collaborations with leading public chains in the industry, such as Solana, BNB Chain, Base, and TON, and will further enhance the ecological influence of both parties through offline events and operational activities. Regarding the application of AI in user trading services, BitMart is continuously updating its trading system and corresponding security measures, allowing technology to serve users and enabling AI to grow alongside platform users. In the future, as one of the gateways to the Web3 financial ecosystem, BitMart will play an increasingly important role in connecting the traditional financial sector with the digital asset world.
Conclusion: Seven Years In, Renewed Original Intent, Stronger Vision
Since 2018, BitMart's development has relied not only on the efforts of the official team but also on the strong support from loyal users around the world. Over these seven years, BitMart has steadily advanced and taken careful steps; now, the “user-centered” BitMart has set its sights on a larger world—“to become the gateway to the Web3.0 world, to build a diversified metaverse infrastructure, and to create freedom of data and freedom in the future world.” The future development of BitMart is worth looking forward to.
Risk Warning:
The risks of using BitMart services are entirely borne by you. All cryptocurrency investments (including wealth management) are inherently highly speculative and involve significant risk of loss. Past, hypothetical, or simulated performance does not necessarily represent future results.
The value of digital currencies may rise or fall, and there may be significant risks associated with buying, selling, holding, or trading digital currencies. You should carefully consider whether trading or holding digital currencies is suitable for you based on your personal investment goals, financial situation, and risk tolerance. Investment carries risks; content should be approached with caution. BitMart does not provide any investment, legal, or tax advice.
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