Urgent help from the community

CN
Phyrex
Follow
5 days ago

Emergency help needed. I suddenly forgot the password for my Mac. I usually log in with my fingerprint, but tonight I need to update the computer and I forgot the password since I haven't entered it in a long time. However, I remember entering a hint, so I restarted the computer and found that the hint for the password input field is gone.

Clicking the question mark led me to the "Forgot Password" section. The problem is that I thought I forgot which account I used to log into this computer, so I entered what seemed like a previously used one. After verification, when I clicked to agree to the terms, I couldn't click it; I could only go back, not agree. I opened all the agreements, but I still can't click to agree.

Now I'm stuck here, the password hint is not showing, I've been locked out for five minutes, and the "Agree" button for password recovery can't be clicked, leaving me in a dilemma.

Is there anyone who has a solution? I don't want to erase the data on my computer. Right now, it's just inexplicable. 😕

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