On the 13th, the OKX platform experienced a sharp spike in the prices of several currency pairs, including TRB, PERP, WLD, and YGG, with TRB fluctuating by over 90%, PERP rapidly spiking by 22% both up and down; WLD and YGG both fluctuating by over 20%.

According to an official tweet from OKX, between 3:38 pm and 3:43 pm (HKT), the platform's limit order calculation system experienced a short-term anomaly, resulting in abnormal prices for some contract assets on the OKX platform. The related issue has been fixed, and they are currently investigating the specific scope of the impact and user losses, and will soon provide a compensation plan.

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Compensation Plan

According to a post by OKX in Chinese on X platform, due to the abnormal prices of some contract assets on the platform between 3:38 and 3:43 pm (UTC+8) on September 13, 2023, the platform's limit order service anomaly caused some contracts to be unable to place orders normally, resulting in price deviations that triggered liquidation or stop-loss for some users. OKX will compensate users who suffered losses due to this issue. The specific compensation information is as follows:

1. Compensation Recipients:

Users who had opened positions before 3:38:07 pm (UTC+8) on September 13 and experienced forced liquidation or triggered stop-loss between 3:38:07 and 3:43:59 pm, including perpetual contracts, delivery contracts, and leveraged trading.

2. Compensation Amount:

Compensation for liquidated users will cover the loss between the mark price at 3:38:06 pm and the forced liquidation price during the service anomaly period. Compensation for stop-loss users will cover the loss between the mark price at 3:38:06 pm and the stop-loss execution price during the system anomaly period. The compensation includes the transaction fees incurred by the users.

3. Compensation Method:

Compensation will be directly distributed to users' fund accounts in the form of USDT before September 20.

Finally, OKX apologizes for the inconvenience caused to users by this incident and has optimized related product features to prevent similar situations from occurring.

September 19

OKX tweeted that the compensation for the abnormal fluctuations on September 13 has been distributed to affected users, and they have optimized related product services to prevent such incidents from happening again.

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